About Clients
The customer needed a new technology to stay up on the constant changes in their environment industry, always looking new alternatives solutions. The IT security management team was looking a tool real-time firewall monitoring the creation of periodic reports regular compliance audits.
Solution
In order to guarantee complete 24 hours a day 7 days a week network security, the customer decided to trust our worldwide technical engineering staff. The knowledge of SECNOLOGY’s security professionals the Maintenance Services availability meet the customer’s stards.
Indeed, SECNOLOGY provides a worldwide support help with any SECNOLOGY technical issue, including access to technical notes, knowledge base answers to frequently asked questions.
Furthermore, our online support service include access to technical notes, FAQ’s, troubleshooting tips, documentation downloads.
In this case, SECNOLOGY team members provided continuous phone support to give a quick response the configuration of our solution.
Results
Real-time Monitoring of User Activity allows the IT Security Administrator to view, follow trace the user activity to prepare weekly reports management. The ability to monitor the entire corporate IT environment enable the team to save precious hours with portal reporting, compare to the previous inefficient application. Now they can address threats as they arise complete compliance reporting more easily. Moreover SECNOLOGY provides built-in change management tracking, permitting the team to provide an itemized record to users.
SECNOLOGY’s costs are lower than if the company added more technical staff. It means more efficiency the IT Security team, but also more time other responsibilities. SECNOLOGY met exceeded the high stards through an adapted solution adjustable support service.