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Home > Support > Warranty

Software Warranty
SECnology warrants that for a period of ninety (90) days from the Start Date, the software ("Software") purchased by Customer will be free from material defects under normal authorized use consistent with the instructions contained in the enclosed documentation. This limited warranty extends only to the original purchaser. For the same ninety (90) day period, SECnology may provide customers with maintenance releases and feature releases for the Software at www.secnology.com/support.

Customer's sole and exclusive remedy and the entire liability of SECnology, its suppliers and affiliates under this warranty is, at SECnology's option, either (i) to replace the Software; or (ii) to correct the reported defect through maintenance and feature releases made generally available at www.secnology.com/support.

SECnology makes no other warranty with respect to the Software, and specifically disclaims any warranty that the Software is error free or that Customer will be able to operate the Software without problems or interruptions. Customer's sole and exclusive remedy and the entire liability of SECnology, its suppliers and affiliates under this warranty is replacement of the media on which the Software is furnished.

Warranty Claims
Customers may submit service requests for Software covered under warranty by sending an email to support@secnology.com or by otherwise contacting SECnology. Customers may also send emails to support@secnology.com to obtain technical support for a period of one (1) year from the Start Date. Proper documentation and verification of defect is required. Customers should include Software product serial number in every service request.

Restrictions
No warranty will apply if the Software (collectively, "Product") (i) has been altered, except by SECnology; (ii) has not been installed, operated, repaired, or maintained in accordance with instructions supplied by SECnology in the enclosed documentation; or (iii) has been subjected to abnormal physical, thermal or electrical stress, misuse, negligence, or accident.

In addition, Products are not designed or intended for use in (i) the design, construction, operation or maintenance of any nuclear facility, (ii) navigating or operating aircraft; or (iii) operating life-support or life-critical medical equipment, and SECnology disclaims any express or implied warranty of fitness for such uses.

SECnology shall not be responsible for Customer's or any third party's software, firmware, information, or memory data contained in, sorted on, or integrated with any Product returned to SECnology, whether under warranty or not.

Customer is responsible for backing up its programs and data to protect against loss or corruption. SECnology's warranty obligations do not include installation support.

Disclaimer
EXCEPT AS EXPRESSLY SET FORTH ABOVE, SECNOLOGY MAKES NO REPRESENTATION OR WARRANTY OF ANY KIND, EXPRESS, IMPLIED OR STATUTORY, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NONINFRINGEMENT OR ARISING FROM A COURSE OF DEALING, USAGE, OR TRADE PRACTICE. FURTHER, SECNOLOGY DOES NOT WARRANT THAT THE SOFTWARE IS ERROR FREE OR THAT BUYER WILL BE ABLE TO OPERATE THE SOFTWARE WITHOUT PROBLEMS OR INTERRUPTION.

Limitation of liability
IN NO EVENT WILL SECNOLOGY OR ITS AFFILIATES OR SUPPLIERS BE LIABLE FOR ANY LOSS OF USE, INTERRUPTION OF BUSINESS, LOST PROFITS, OR LOST DATA, OR INDIRECT, SPECIAL, INCIDENTAL, OR CONSEQUENTIAL DAMAGES, OF ANY KIND REGARDLESS OF THE FORM OF ACTION, WHETHER IN CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY OR OTHERWISE, EVEN IF SECNOLOGY OR ITS AFFILIATE OR SUPPLIER HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGE, AND WHETHER OR NOT ANY REMEDY PROVIDED SHOULD FAIL OF ITS ESSENTIAL PURPOSE. THE TOTAL CUMULATIVE LIABILITY TO CUSTOMER, FROM ALL CAUSES OF ACTION AND ALL THEORIES OF LIABILITY, WILL BE LIMITED TO AND WILL NOT EXCEED THE PURCHASE PRICE OF THE PRODUCT PAID BY CUSTOMER.